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We received a call and email the day before confirming the install between 8-10 am.The morning of the install we get another email with the photo of the installer confirming the 8-10 time.

At 10:30 I call and was told ther is a hold up and they will now be there between 12-1pm. They never called to explain the delay had I not called I would not have know they were delayed. I then called at 1: 15 as they still had not shown up and this I've the manager had the nerve to say we never scheduled the appointment. This was after 2 emails and calls confirming the time.

They are now going to be at the home between 2-4.Let see if they show up Home needs a new contract with another installer

Review about: Romanoff Renovations Customer Care.

Reason of review: Problem with delivery.

Monetary Loss: $1200.

Preferred solution: Let the company propose a solution.

I didn't like: Customer service.

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h.kitchener
Columbia, South Carolina, United States #1348081

The very name "Romanoff" gives the potential reason for their delay. I remember reading something about troubles between the Bolsheviks and Mensheviks and probable fighting for control. Just a guess on my part, tho.

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