Not resolved
Advertised vs Delivered
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Turnaround Time
Value for money
1 comment

We received a call and email the day before confirming the install between 8-10 am. The morning of the install we get another email with the photo of the installer confirming the 8-10 time.

At 10:30 I call and was told ther is a hold up and they will now be there between 12-1pm. They never called to explain the delay had I not called I would not have know they were delayed. I then called at 1: 15 as they still had not shown up and this I've the manager had the nerve to say we never scheduled the appointment. This was after 2 emails and calls confirming the time.

They are now going to be at the home between 2-4. Let see if they show up Home needs a new contract with another installer

Product or Service Mentioned: Romanoff Renovations Customer Care.

Reason of review: Problem with delivery.

Monetary Loss: $1200.

Preferred solution: Let the company propose a solution.

I didn't like: Customer service.

Company wrote 0 public responses to the review from Jul 07, 2017.
Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment
Columbia, South Carolina, United States #1348081

The very name "Romanoff" gives the potential reason for their delay. I remember reading something about troubles between the Bolsheviks and Mensheviks and probable fighting for control. Just a guess on my part, tho.

You May Also Like