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We purchased flooring from Home Depot. Romanoff, their installers, wanted to change our appointment the day before because they didn’t have anyone and we reluctantly agreed.

I called the day of install as we still didn’t know who was coming, I was sent a confirmation email with the workers name and photo on the day of install.

On install day, 3 individuals showed up not the one I was sent in the confirmation email, none of them were wearing their badges and one was a teenager.

They attempted to open my door and started looking though my windows before I could get to the door.

I asked for their credentials and I was provided one for three people and the name didn’t match the name on the confirmation email. I called Romanoff and they blamed me for sending them away and refused to do the install until Oct 3, nearly 2 weeks away on carpet with a 5 day guarantee.

Watch this and tell me if you would let them in your home?

https://ring.com/share/673843****43319****

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

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