Romanoff Renovations
Reviews and Complaints
Manager problems
Not good
Did not show up for the scheduled install
We received a call and email the day before confirming the install between 8-10 am. The morning of the install we get another email with the photo of the installer confirming the 8-10 time.
At 10:30 I call and was told ther is a hold up and they will now be there between 12-1pm. They never called to explain the delay had I not called I would not have know they were delayed. I then called at 1: 15 as they still had not shown up and this I've the manager had the nerve to say we never scheduled the appointment. This was after 2 emails and calls confirming the time.
They are now going to be at the home between 2-4. Let see if they show up Home needs a new contract with another installer
- Customer service
Preferred solution: Let the company propose a solution
Unqualified installer
Was supposed to have carpet installed today, 5 rooms. The installer drove approx.
60 miles. He walked through the rooms then stated he couldn't remove the old carpet because of pet stains in one room. I explained that they were not pet stains, it was my workshop and various fluids had been spilled over the years. He scoffed at me, said " yeah right", and got on the phone.
I assume to his boss and asked to speak with him. He got in his van and left. After driving 60 miles to leave because one room was thought dirty [It wasn't] with 4 other rooms to do, seems not to make sense. I could remove that area in 10 minutes.
He refused to even smell the area be cause he was so sure they were pet stains, they aren't. Now they want to reschedule a month later. I'm selling the house3 and can't take pics. until the carpet is in.
Why did he just leave without talking to me or letting me speak with his boss? Now my house is all over the place and they want me to wait a month.
Doors are off, furniture is outside, place is ready and I get a man who doesn't want to work. There is plenty to do without his unfounded complaint.
Preferred solution: Deliver product or service ordered
Romanoff Renovations Bathroom Remodeling Review
Everything sucks about this company
Why does Home Depot allow a company that could care less about customer service continue working for them is beyond me. I have never seen a company like Roanoff in all my years on this earth They have no seance of customer service no mater how many times you call And Home Depot Managers can not do anything to help Until Home Depot gets rid of this company I will shop a Lowes and I suggest you do the same. They use anybody that can pass a background check and the Russian installers are very rude and a female I was uncomfortable to be around them in my own home
- Screwed up company
Unqualified installers
Romanoff Renovations Customer Care Review
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Romanoff Renovations Residential Flooring Review from Los Angeles, California
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The very name "Romanoff" gives the potential reason for their delay. I remember reading something about troubles between the Bolsheviks and Mensheviks and probable fighting for control. Just a guess on my part, tho.